Eileen Glass, MA, CRC, CDMS
Pinder Rehabilitation Services, LLC
706 Turnbull Ave. Suite 301 Altamonte Springs. FL 32701
Phone: (407)-767-8175
Email : PinderRehabilitation@gmail.com
Summary of Professional Experiences
- 20+ years in rehabilitation services including vocational testing, job development, labor market surveys, counseling, case management, and functional assessments
- 10+ years of providing services for Long- and Short-Term Disability including overseeing rehabilitation services and claims
- Vocational Expert for Social Security throughout State of Florida, having testified in over 50 Social Security Hearings at the ALJ level
- Qualified as a Vocational Expert Witness in Orange, Seminole, Brevard and Volusia Counties, as well as in British Columbia
- Vocational Evaluator and provider of Legal Testimony for disability cases including Divorce, Worker’s Compensation, Personal Injury, Product Liability and Wrongful Death
- Vocational casework with expertise in a behavioral approach to chronic pain management.
Credentials:
- Certified Rehabilitation Counselor (CRC)
- Certified Disability Management Specialist (CDMS)
- Vocational Expert, Social Security Administration (former)
Education:
- Master of Arts, Webster University, Orlando Campus, November 1986
- Specialization in Health Services Management
- Research Topic: A Review and Analysis of Pain Management Patient Outcomes and Measurements
- Concentrated studies in Health Services and Human Resources
- Distinguished Graduate Award
- University of Central Florida, Post Graduate studies in Counseling and Learning Theories, 1981 – 1982
- Bachelor of Science, University of Rochester, Rochester, New York, May 1977
- Industrial and Behavioral Psychology
- Focus on behavioral techniques, testing and research
Employment Experience:
Independent Provider/Vocational Evaluator 2013
Pinder Rehabilitation Services, Altamonte Springs, Florida 1992 – 1998
- Vocational evaluations and testing for Worker’s Compensation, Long-Term Disability, Personal Injury, Divorce, Vocational Rehabilitation and Social Security
- Interact with medical providers, clients and attorneys
- Managed Vocational Rehabilitation and Medical Case Management professionals
- Career counseling and Rehabilitation Plan development
- Provided Transferable Skills Analyses; on-site job analyses; and, Labor Market Surveys; generated extensive reports
- Provision of expert witness testimony when required
Short-Term/Long-Term Disability Claims Team Leader 1998 – 2013
CNA/ Group Benefits/ Hartford Insurance, Maitland, Florida
- As STD/LTD Claims Team Leader (2008-2013) managed claims team for high-profile account
with focus on claims quality, accuracy and customer service - As Rehabilitation Team Leader (1998-2007) managed rehabilitation team handling STD/LTD and Life Premium Waiver vocational services including training and account presentations
- Selected to manage all clinical services including vocational, behavioral (psych) and nurse case managers during this extended stretch assignment.
Senior Rehabilitation Coordinator 1992 – 1996
Associative Rehabilitation, Inc., Winter Park, Florida
- Provided vocational case management/rehabilitation evaluation services to injured workers
- Assisted claimants and insurers with appropriate medical care and cost containment
- Supervised vocational and medical case managers
- Provided expert witness testimony
Pain Management Manager 1994 – 1994
Columbia Park Medical Center, Orlando, Florida
- Involved in program and staff development including training and education
- Provided vocational evaluations
Vocational Case Manager/Center Manager 1978 – 1992
Behavioral Health and Rehabilitation Services
- Managed multi-disciplinary CARF-accredited Outpatient Pain Center
- Provided direct vocational exploration, job-seeking skills and job placement services
- Interfaced with employers, insurers, rehabilitation and medical professionals to facilitate timely return to work
- Administered, scored and reported on neuropsychological, vocational and intellectual testing
Case Manager/Center/Director of Vocational Rehabilitation Services 1978 – 1992
21st Century Rehabilitation Center, Orlando, Florida
- Provided case management, vocational case coordination and rehabilitation planning on
medical, psychological and vocational files - Involved in program development in outpatient pain management, FCE’s, and work hardening programs
- Represented facility at depositions and hearing
Intake Coordinator/Human Resources Benefits Coordinator 1971 – 1978
University of Rochester, Rochester, New York
- Worked in Psychiatric Outpatient Clinic performing patient interviews and triage to
appropriate services - Provided records reviews
- Corresponded both verbally and in writing to insurance carriers
Seminars and Presentations:
- Project/Presentation on assessing optimal Span of Control (SOC) to enhance effectiveness,
quality, accuracy and customer service. Results of this network-wide project taking over one
year to complete was presented to upper management. - “Owning the Message,” a presentation providing input and feedback to maximize engagement, presented to middle and upper management
- “Focus on Ability,” a presentation to 100+ internal employees with emphasis on ability versus disability
- “Goal Conflicts in Rehabilitation” presentation at Statewide conference of American Academy of Trial Lawyers, Tampa, Florida
- “Pain Management, The Patient Perspective” given before the American Pain Society, Maitland, Florida
- Workshop presentation, “The Impact of Managed Care on Providers and Payers” g~en at Casa Colina Center for Rehabilitation, Orlando, Florida
- Presentation on “Timely Return to Work” given at Governor’s Safety and Health 2nd Annual Conference, Jacksonville, Florida
Professional Organizations:
- Past President, Central Florida Chapter, International Association of Rehab Professionals (IARP)
- Secretary, State Chapter, IARP
- Member, Association of Rehabilitation Nurses (ARP)
- Member, Case Management Society of America (CMSA)
- Member, Friends of 440